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Testimonials Our Customer's Bill of RightsDear folks, Mrs. MacNab and I were thoroughly delighted with our stay with you as part of our 50th anniversary trip. The chilled bottle of sparkling cider in the warm, cozy and clean room and your ever-present smiles made us feel welcome. We enjoyed the convenience of the location among the many facets of Sedona, including the airport, where this retired pilot relived his early days in a WACO biplane, for most of one afternoon, seeing the red rocks from the air. We hope to see you again. Dr. and Mrs. Bruce E. MacNab Pioneer, CA. Dear folks, Now that we are safely back in England I thought that I would drop you a line to say how much we enjoyed our stay at the Southwest Inn. We stayed with you on 9/10/11 June, we have both said that it was by far the best hotel that we stayed in, and by far the most comfortable beds of any that we used! (and that includes the big hotels in Las Vegas) I feel that I must give a special mention for Jamie the concierge, she is an asset to your hotel and deserves a pat on the back for her services, (just make sure that she is not eating or doing the crossword when you do it !) only joking. Once again, thank you, you helped make our honeymoon trip very memorable and we will most certainly recommend you to any friends that are visiting Sedona. Keith Molyneux Dear Joel, Thank you for an enjoyable stay at the Southwest Inn at Sedona. I stayed at the hotel from June 15-20. I loved the decor of the room and the hospitality and friendliness of the staff. I was traveling alone and everyone was so helpful. It was my first time in Sedona and just a wonderful experience. I hope to make a return visit and would definitely stay with you again. Sincerely, Judy Lehto Mr. Gilgoff, My wife and I stayed at the Southwest Inn last October. It was wonderful. I commend you and your team for an outstanding Inn. Special thanks to Bob and the desk staff. The breakfast was also outstanding. I have been fortunate to stay at the Ocean Reef Club in Key Largo as well as the Grove Park Inn in Asheviille, NC. Both of these places are renouned for their service, and rightly so. But these large resorts were not better than the the Southwest Inn. It is difficult to seperate my appreciation for the Inn from my incredible experience at seeing Sedona for the first time, but I still believe there is something special at your Inn. It shows in the details: the room decor, the fruit salad, most of all in the attitudes of the people. This quality is one that must be cultivated from the top and I commend you. My thanks to you and your Staff. That trip was our 18th anniversary for my wife and I. It could not have been more special. Thank you. I eagerly await my next stay. Best Regards Jeff Page Creedmoor, NC I just wanted to thank you for a great couple of nights. The Inn was great, with the small touches to all the help we received. The desk was real helpful with the jeep tours. I also appreciated the help in calling the restaurant for my sweater. She went out of her way to call for us while we were out seeing the beautiful country there. My wife really love the touch with all your signature on the card and the whirlpool tub. Thanks again, looking forward to coming back and staying there. We are trying to talk my wifes parents into a trip there next year, they have never seen the area but always wanted to. Thanks Teddy and Kim Martin To the staff at Southwest Inn, We very much enjoyed our recent stay with you. We were celebrating our 25th wedding anniversary and you made it very special for us. We were even greeted with our names on a welcome board in your lobby! What a great surprise! But then when we got to our room, there was yet another treat; a bottle of chilled sparkling cider and a card signed by your entire staff. What a great way to treat your customers! Everyone of the staff we met, was great and so helpful. The reservations for dinner and the recommendations for the restuarants were superb! Thanks again for the "royal" treatment. Hope to visit with you again on our next trip to the beautiful Sedona area! Sincerely, Wayne & Nancy Hello Folks.... As a transplanted Canadian, now living in Tennessee, who had no idea where to stay in Sedona for our February trip in '99, I chose your inn because of the appearance of your internet site. Scary thing to do, but when we drove into your parking lot, the atmosphere almost took our breath away. What could have been a ruined four days, began, continued, and ended with such peace, cleanliness, professionalism and respect for the attitude of your people. Your inn is nothing less than "wonderful". We will be back to Sedona, and we will be staying at the Southwest Inn. Thank you, Bill & Barb Tennessee Thank you for making our stay at the Southwest Inn at Sedona such an enjoyable one. (We were in room 111.) As we mentioned, we frequently visit good friends who have a cabin in Oak Creek, so we don't often have much of a chance to stay in Sedona. But the next time we do, we'd like it to be at your place! And we will definitely recommend it to our friends. Overall impression of the hotel: 10 (loved the southwest decor/architecture, especially the fireplace) Front Desk Staff: 10 (including extra cups, ice, bottle opener!!) Cleanliness of Rooms: 10 Sincerely, Cal & Roberta Crane We just wanted to say once again what a wonderful experience we had in Sedona, largely due to the staff and facilities at the Southwest Inn. Joyce and Jamie greeted us with a smile and that smile never waned the whole time we were there!!! Bob set us up with some tours that were really fun, Jamie followed up with restaurant and other recommendations that set us on the right track. We are now considering a part time residence there and have Jamie to thank for the real estate info. We'll be back!!! Tracey & Marc Abrahams Just returning to our everyday life and had to take the time to let you know what a marvelous time we had in Sedona. Your Southwest Inn is wonderful; Jamie is an amazing asset to your property. All our tour arrangements were handled by her prior to our arrival. Every restaurant she recommended was superb. Also, kudos to Bob. He was the concierge on duty the day of our arrival and made sure we had the right wine glasses for the wine my husband purchased while I was unpacking. Great Ventures was an excellent tour company (recommended by you) - we went on their Grand Canyon trip as well as the Colorado River float trip. I'm sure Jamie will remember the story of our hot air balloon trip for quite some time. You can be sure that if our travels bring us back to Sedona, the Southwest Inn will be the only place for us. Thanks again for a wonderful vacation. Susan and Marvin Satarsky It is my pleasure to tell you that my group had a great time at your Inn and were treated unbelievable well from Joyce and Jamie, they are your true assets, they really enjoy their jobs and went out of their way to make sure we had a good time in Sedona. They will not be forgotten. Your Inn is quite nice, I liked the hot tub and the breakfast. I did tease Jamie about her wedding reception, I gave her a list of food items, even though she has no plans to get married. You might ask her about that!! We arrived back in S.C. tonight. To answer your questions, the internet is the answer for you, that is how we found you and you may consider using us as a reference for those folks thinking about staying at your Inn. We will put together come positive comments at your request if you like that idea. Thanks again -- RR Dear Joel, I'm a travel agent and was in Sedona for a quick overnight. I found your facility totally by accident. I stopped in looking for a recommended, inexpensive place. Your fabulous staff offered us the AAA $ as an incentive and showed me the room and facilities. It was so clean and well thought out, beautiful and inviting that we stayed. I WAS looking for a lower priced facility for my mom and I to use for an overnight stop to show her the lights, somewhere between Dec. 30 - Jan. 5, as a during the week run, when she came in from Connecticut. I don't know if we will have a chance to get up to Sedona, now that she's here I'm busier than a one armed paper hanger with hives. Ain't that always the way....But I must tell you, you have the most personable and pleasant people in the world working for you. They are in keeping with your search for quality in your facility. As to what I'd like to see in the future....your updates on Sedona's going's on is a great idea. It keeps you and the town in my "reminder box." I understand you also have a facility here in Phoenix. I may stick my nose in one day to see what that looks like too. Have terrific holidays and I'll definitely keep you in mind as a stop for myself on my rare trips up there and of course as a STRONG recommendation for anyone I know who's going up there. Smiles to you and everyone on your staff, Dotty Joel, My wife, Caitlin, and I stayed at your Southwest Inn at Sedona as the first stop on our honeymoon. We chose you because we found you on the internet, found your site very helpful (you had the amenities we were looking for, like whirlpools and fireplaces) and your prices reasonable. When we checked in, we were amazed -- the warm welcome and fantastic staff made us feel very special. I appreciate the emails you send from time to time because they remind us of the best vacation we ever had and they get us thinking about going back to Arizona some day. Keep them coming. You do a marvelous job! Thanks, Chris and Caitlin Hurtgen Your Inn was recommended by a friend and after our first stay, we loved it!! We will be returning to the Inn Jan. 14, 2000 and I can hardly wait! The Inn was CLEAN and that's a big plus!! Everyone was very accommodating to our needs, the room was beautiful and let me say it again - CLEAN!! The breakfast was great and the room bright and cheery - overall it was a wonderful stay! I would appreciate information sent about all your specials, area attractions anything about Sedona and the Southwest Inn that might entice us to come visit more often! Looking forward to our January trip, we'll see you then. Leslie Gabbard I choose your Inn from the information on your Internet site as referenced by searching for Sedona on Yahoo. Your website described the rooms and perks in detail, and I thought it would be a nice place for our 2nd honeymoon. Our stay confirmed this impression. We had a great time in Sedona and especially enjoyed the hospitality from your staff. In fact, we were impressed even before we arrived as circumstances forced us to change travel plans from April to November, and your staff handled this reservation change professionally and promptly. My wife would like to know the name of the sparkling cider your staff provided in our rooms when we arrived, she forgot to write it down. Thanks, Frank Greetings: Karen and I just wanted to say happy holidays and thank you for remembering us. We loved our week's vacation in Sedona and the wonderful way you pampered us and saw to our every request. Karen was thrilled with Sedona and I'm sure I won't have any problem talking her into returning in the near future, although in 2000 we plan on taking a trip to Ireland for two weeks, so you probably won't be seeing us until the year after. Two weeks after staying with you, we attended a Body and Soul Conference in Boston and stayed at the Park Plaza. Let me tell you, we would take the Southwest Inn anytime. Two tiny little bathrooms, no fireplace, no jacuzzi. And so much more expensive than your wonderful inn. And the view--well, I'm sure I don't have to explain to you the difference in the view. Happy New Year to all of you. We'll be thinking of you every time it snows here in Massachusetts. A particular big HELLO to Anne on the desk and the fabulous Bob, world's finest concierge. Blessings, Barry and Karen My wife and I stayed at your beautiful Inn and We were especially impressed by the cleanliness of your grounds and property. As we pulled into the parking lot we observed three of your employees "sweeping" the parking lot--that was a good sign....and it got better. The room (#222) was well maintained. The extra touches (VCR, nitelight, toilet bowl scrubber wrapped in plastic, ceiling fan, refrigerator, coffee pot, fireplace, porch furniture) were noted and are a sign of a class operation and an A-1 and hard working staff. From your property we went to Laughlin, Nevada and stayed at a Hilton property. None of the above "extra touches" were included in their package deal. Your continental breakfast is wonderful and could only be improved by adding a "hot selection", that is eggs, bacon etc. (We realize this "hot meal" could create more problems for you and your "Continental Breakfast" atmosphere). We will not hesitate to recommend your facility to our friends and traveling companions. Keep up the good work. Please, at your staff meetings, pat your entire staff, from the front desk personnel, concierge and the cleaning and maintenance staff, on the back and tell them that their hard work does not go unnoticed...and that they make your facility a "class operation". Also know that we selected your property for our stay from information that we obtained on the internet. Thanks again.....and Happy Holidays.... James & Cathy Jones Albuquerque, NM "Everyone has been unbelievably accommodating from Ann who booked our room to Joyce who checked us in to Kirsten who took care of our horseback riding trip" T.R., Mass. "We are in total awe! Everyone here is so wonderful, friendly, and helpful. Our room was so romantic. Thank you so much" B.B., Nevada "Service was outstanding! Thank you for making our stay (&anniversary) even more special. Thank you for the superb treatment by your entire staff." J.T., Arizona "Thank you for making our first weekend together as man and wife very special. You made us feel welcomed. It was greatly appreciated." D.Q. Arizona "Your hotel is so warm and friendly, a real pleasure for us. Continental breakfast is superb. We were especially touched with recognition of our anniversary stay. Thank." H.M. Arizona "I was so pleasantly surprised that the least expensive room was spacious and lovely. We thoroughly enjoyed our stay and will tell others. The staff was very pleasant and helpful." P.M. New York "We stayed here a year ago and everything is as fine as it was then. You have a wonderful program. Keep it up." E.F. Missouri "Surroundings of extraordinary beauty and interest and a fine hotel. Especially friendly and knowledgeable staff." N.M. Florida "We came to the west and were hoping to stay in a place that made us feel like we were in the west. This place was perfect. We were very happy. Thanks!" M.D. Indiana "The beauty of our room and its setting was just what we had hoped for, but the friendliness and helpfulness of your staff was much more than we had hoped for. We truly enjoyed our visit!" L.N. Nevada "The coffee maker night light and special soap are nice to have and unexpected pleasures. We loved our room and the breakfast. Thank you!" A.T. California "Thanks so much for answering our request for a room with a view. Sitting outside on the deck has been absolutely wonderful, awesome and inspiring. T.W. Illinois "Best organized housekeeping I’ve seen and I’ve seen lots in travels. You run a "tight" excellent ship I enjoyed the "no smoking" also." B.T. North Carolina "Thank you for making my stay at your Inn so comfortable. The accommodations were exceptional, even better than I expected." S.D. California "Exceptional hotel in appearance and service. Most of all we felt we were important to you as to making our stay comfortable and enjoyable. T.D., New York "Love it! What a fabulous experience. Great location – view – people – room – everything!" N.K. Texas "We got the honeymoon package and it was very impressive!! The staff was exceedingly friendly and helpful." J. & T. S. Arizona "By far this has been the cleanest, quietest and friendliest hotel stay that we have enjoyed to date. Thank you." C.C. Arizona "We love the attention to detail you’ve given the room i.e. little extra decorating touches – lamps, towel racks, art work. The staff has been very accommodating." N.G. Illinois "The Southwest Inn is by far the most impressive place we have ever experienced on our vacations. Everything was wonderful. Wish we could have stayed much longer." B.C., Minnesota "If there was a Pulitzer Prize for hotels you would win. You made our 25th anniversary memorable. V.R. New Jersey "We really enjoyed our stay and the little touches like real coffee mugs, lots of towels, the furnishings. Also, the help from the front office! Especially Joyce – calling her own mechanic on Friday night and he came out and checked out our van. Also good accessibility for wheelchairs." A.R., California "The front desk staff particularly Joyce and concierge Bob were exceptional. The rooms were wonderful. The snacks a delightful treat. An exceptional place." G.B .Illinois "All the trappings of a world class hotel – love the thick and plentiful towels and wash cloths. Your internet home page got us here – your accommodations will bring us back." J.R. North Carolina "We have traveled from the Bahamas to San Diego this summer. This was, by far, the nicest place we have stayed!" V.C. Arizona "It has been a pleasure to stay here. Your facility is superb all around. We believe it to be the nicest place we’ve stayed on our two week trip. We will surely recommend it to others." C.G. New Jersey "This is the best place that I had ever stayed. The people here are very warm and friendly. It has been a pleasure staying at the Southwest Inn. Will do it again soon!" C.W California "Having lived in Hawaii for 2 years your Inn is the closest thing to the Aloha spirit I have found on the mainland. Having met you (Joel Gilgoff, Owner) I see it starts at the top." R.B. Indiana Excellent concept - a hybrid between upscale hotel and bed & breakfast! Nicely done! Bob, the concierge, wonderful, helpful, great suggestions for day trips, eateries etc.! Delightful staff all around!! SY, Chicago, IL The staff went the extra mile to be sure we were totally satisfied. The best continental breakfast I have ever experienced. Joyce made us feel as if we were the most important people. LW, Balt, MD Everything was wonderful! The staff was warm and professional. The location was perfect, especially for a female traveling alone. Everyone here was very knowledgeable about everything I needed to know. My sincere thanks and appreciation to all. DV, Boston, MA Our experience here was wonderful. The staff were very friendly and made us feel right at home. We will be sure to be back. TC, Wadsworth, OH So many amenities make this hotel wonderful. We had a wonderful stay and really don’t want to leave. We are taking a brochure to our travel agent. Thanks. DC, W. Bloomfield, MI This place is fabulous! We had a family vacation with 19 people here and were treated wonderfully! All of us will be back, hopefully. LD, Mt. Juliet, TN One of the reasons we chose your facility was because of the “no smoking” policy. Its really nice to stay in a room without having a stale smoke smell. Your hotel is located in a beautiful location. CD, Carnegie, PA This was one of the finest hotels I have ever stayed (and I have stayed at the Presidential Suite at the Fairmont). This small Inn is a pleasant change from the large hotels. Your staff is extremely helpful. RW, Pequannolk, NJ We found the accommodations exceptional which made our stay in Sedona more pleasant. Your environmental policies are to be applauded. GW, Delray Beach, FL Loved our stay there. Very beautiful. Hope to return someday. Everyone was so friendly. Lots to see and do. A very lovely inn. Keep up the good work! JO, Springboro, OH Your inn is as nearly perfect as can be! Beautifully decorated, hospitable staff, immaculately cleaned, as comfortable as being at home! Even the grounds are exact. No detail was left undone. RC, Charlotte, NC The rooms were decorated beautifully. Everything looked brand new. We loved the large bathroom. I plan on telling my travel agent about this inn. JE, Brentwood, TN We have felt pampered and appreciated. The concierge was excellent, most helpful. Front desk staff very friendly. Thank you for a great vacation. JC, Radford, VA |